Thank you for shopping with Storelix! We want to ensure that your shopping experience is as smooth as possible. Please read our shipping policy below to understand our process.

Order Submission Deadline

  • Orders placed by 1:00 PM EST on business days will be processed the same day.
  • Orders placed after 1:00 PM EST will be processed the next business day.

Processing Time

  • Orders are typically processed within 0–1 business days (Monday–Friday).
  • Processing may take longer during peak periods or due to high order volumes.

Estimated Delivery Time

  • Standard Shipping: Orders usually arrive within 5–9 business days (Monday–Friday), depending on your location and the delivery method selected at checkout.
  • Expedited Shipping: If you choose an expedited shipping option, delivery will typically take 2–4 business days.

Shipping Cost

  • Free shipping on all U.S. orders.
  • Expedited shipping options are available at an additional cost, which will be calculated at checkout.

Shipping Partners

We partner with trusted carriers, such as UPS, FedEx, and USPS, to ensure your order arrives safely. The carrier selected will depend on your location and the shipping method chosen at checkout.

Order Handling & Dispatch

  • After placing your order, you will receive a confirmation email letting you know that we’ve started processing it.
  • Once your order has been dispatched, we will send a tracking email so you can monitor its progress.

Delivery Timeline

  • Most deliveries are completed within 5–9 business days (Monday–Friday). However, please note that delivery times may vary due to holidays, weather conditions, or other factors that may affect the courier’s operations.

Delays

  • If your order hasn’t arrived within the estimated timeframe, please allow an additional 2 business days and check your tracking information.
  • If your parcel still hasn’t arrived after this period, please contact us with your order number at support@storelix.store, and we will investigate promptly.

Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please take clear photos and email them to support@storelix.store.
  • We will arrange for a replacement or send you the correct item as soon as possible.

Order Cancellations

  • Orders can generally be cancelled before processing begins. To request a cancellation, please contact us as soon as possible at support@storelix.store.
  • Once processing or shipping has started, cancellations are no longer possible. In such cases, the return process must be followed after delivery.

Customer Support Hours

  • Monday–Friday: 9:30 AM – 4:00 PM EST

Contact Us

Thank you for choosing Storelix! We appreciate your business and are here to help with any questions you may have.